Privacy Policy

Introduction

Hock Chuan Seng Pte Ltd ("Hock Chuan Seng," "HCS," "we," "our," or "us") is committed to safeguarding your privacy and ensuring that your personal data is managed securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our site, www.hockchuanseng.com, and our physical store located at:

6 Defu South Street 1
Defu Industrial City, #07-25
Singapore 533757

By using our services, you agree to the terms of this policy.

Collection of Personal Data

We collect personal data from you through various means, including but not limited to:

  • Creating an account on our site
  • Making a purchase online or in our physical store
  • Contacting our customer support team
  • Subscribing to our newsletters or promotional materials
  • Participating in our surveys, promotions, or events
  • Interacting with our site and physical store

The personal data we collect may include your name, email address, phone number, shipping address, billing address, payment details, and any other information you provide. We may also collect information regarding your use of our site, such as IP addresses and browsing behavior, through cookies and similar technologies.

Use of Personal Data

Your personal data is used for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you regarding your orders and providing customer support
  • Managing your account and membership, if applicable
  • Improving our products, services, and overall customer experience
  • Notifying you about updates, promotions, and events
  • Ensuring the security and integrity of our site and physical store
  • Complying with legal and regulatory requirements

Cookies

We use cookies to enhance your browsing experience and gather data on site traffic and interactions. Cookies are small files transferred to your computer's hard drive via your web browser, provided you permit this. They enable the site’s or service provider’s systems to recognize your browser and capture certain information. You can disable cookies via your browser settings, but some site functionalities may be impaired without them.

Disclosure of Personal Data

We do not sell, trade, or otherwise transfer your personally identifiable information to external parties except as described in this Privacy Policy. We may share your data with trusted service providers who assist us in operating our site and physical store, conducting our business, or providing services to you, provided they agree to keep this information confidential and comply with applicable data protection laws.

We may also disclose your information when such disclosure is necessary to comply with legal obligations, enforce our site policies, or protect our rights, property, or safety, or those of others.

Security

We implement reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect both online and offline. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security of your information.

Third-Party Links

Our site may include links to third-party sites. These linked sites operate independently and have separate privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we aim to protect the integrity of our site and welcome any feedback about these external sites.

Access to Your Information

You have the right to request access to the personal data we hold about you. Requests should be directed to hcspl@singnet.com.sg. We will provide access to your personal data unless we are legally permitted to refuse your request.

Changes to Your Information

If you wish to update or delete your personal data, please contact us at hcspl@singnet.com.sg. We will take reasonable steps to make the requested changes unless retention of the data is required by law or for legitimate business purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will become effective upon posting. Continued use of our services following any changes indicates your acceptance of the revised terms.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at hcspl@singnet.com.sg.

Last updated: 6 July 2024