Refund policy
Return, Refund, and Exchange Policy
Defective or Damaged Items
We do not offer returns, refunds, or exchanges for items that can still be used despite damaged packaging or spillage.
Aesthetic and Brand Variations
Differences in product appearance from site images or brand expectations do not qualify for returns, refunds, or exchanges if the product serves a similar purpose.
Size Allowance
Due to the nature of raw materials and manufacturing processes, slight size differences may occur. Such variations do not qualify for returns, refunds, or exchanges.
Product Descriptions and Specifications
Descriptions on our site are for reference only. For detailed specifications, including consumption and application methods, refer to the product packaging or request the technical and safety data sheets (if available). We are not responsible for issues resulting from improper storage or incorrect usage. Consequently, we do not accept returns, refunds, or exchanges for products used or stored incorrectly.
Change of Mind
We do not accept returns, refunds, or exchanges for change of mind.
Opened or Used Products
Once a product has been opened or used, returns, refunds, or exchanges are not accepted.
General Exchanges
Items may be exchanged within 3 working days of purchase or self-collection at our physical store located at:
16 Defu Lane 1
Singapore 539490
- Requires the original invoice.
- Items must be in new, sellable condition.
- Applies to stock items only.